We created a way for people to rent products from a physical location up to 12 times faster than traditional financing.
Grover presents itself as a fully online tech rental experience. Let's translate this experience to a real world store.
Create an interface to help real-world users easily rent tech from a physical store using the existing checkout solution.
A renting experience that takes 5 to 10 minutes to complete where alternatives take up to an hour.
1 product manager
1 designer
5 engineers
Grover already had an existing checkout flow. Let's take this successful flow, and make it physical.
Visualizing the experience help ensure alignment between stakeholders and preparing for every user path.
In this instance, you can see we had to plan for a section of the experience to be completed by store employees.
In e-commerce, you're rarely the first to have a fully original idea. Plus, people are likely spending more time experiencing other retailers and will look for familiarity. In this case, some of our problematic could be solved by looking at competitors.
For example, using QR codes to bridge the gap between the digital and the physical.
A few mock-ups later, and you can have a discussion with stakeholders, try your hand at some guerilla testing, and discuss with potential users.
Sometimes, you don't have the time to conduct proper user interviews, but feedback from experts can be very useful.
That taught us some lessons, and made us realize that even our mock-ups were considerably faster than regular in-store financing.
An experience that brings Grover to the offline world, beats financing in terms of checkout speed, and helps users get access to most of the tech they can find in our partner stores.
Users access the platform using a physical QR code. From there, they scan the barcode of the product they want. A few details later, a check from an employee, and they can walk out the door in 5 to 10 minutes.
